Terms and Conditions

This document (hereinafter referred to as "Terms and Conditions") sets forth the terms and conditions for using the services of HamlChin. Key Definitions: • Company: HamlChin — provider of international freight forwarding services from China to Iran. • Customer: Any natural or legal person using the Company's services. • Shipment: All goods and items that the Customer delivers to the Company for transportation. • Services: All transportation, warehousing, customs clearance, and ancillary services provided by the Company. • Bill of Lading: The official transport document specifying shipment details, shipper, consignee, and transport conditions. Use of the hamlchin.com website and the Company's services constitutes full acceptance of these Terms and Conditions. If you do not agree with any provision, please do not use our services.

HamlChin provides the following services to customers: • Full Container Load (FCL) sea freight from Chinese ports to Iranian ports. • Less than Container Load (LCL) sea freight — consolidation of small shipments. • Air freight from Chinese airports to Iranian airports. • Rail freight from China to Iran. • Door-to-Door services including pickup from the seller in China to the final address in Iran. • Customs clearance services at Iranian customs. • Temporary warehousing and packaging. Detailed specifications for each order including service type, shipping route, estimated delivery time, and costs will be defined in a separate contract or official proforma invoice between the Company and the Customer.

The order placement and contract process is as follows: 1. The Customer submits shipment information through the quote form, WhatsApp, or email. 2. The Company issues a proforma invoice including service details, costs, and estimated timeline. 3. After the Customer confirms the proforma invoice and makes the advance payment, the order is registered and shipping operations begin. 4. An official Bill of Lading is issued and a copy is delivered to the Customer. The Company reserves the right to refuse orders containing prohibited goods (as per Section 6) or destined for sanctioned locations.

Shipping costs are calculated based on the following factors: • Service type (sea, air, rail, door-to-door). • Shipment weight and volume (whichever is greater is used for calculation). • Shipping route (origin and destination). • Current international freight rates and currency fluctuations. • Ancillary costs (warehousing, packaging, insurance, customs clearance). Payment Terms: • Advance payment of 50% to 100% of the total amount (depending on service type) is required before shipping operations begin. • The remaining balance must be settled before final cargo release in Iran. • Payments can be made via bank transfer, authorized exchange offices, or cryptocurrency (by mutual agreement). • All prices are quoted in Chinese Yuan (CNY), US Dollars (USD), or Euros (EUR). In case of delayed payment, the Company reserves the right to suspend shipping operations and hold the shipment until full settlement. Warehousing costs resulting from payment delays are borne by the Customer.

Cargo Insurance: • Basic insurance for all shipments (with a specified limit) is included in the shipping cost. • Customers may request full insurance covering the actual value of goods by paying an additional premium. • Full insurance premium is calculated based on the declared value of goods by the Customer. • In case of damage, compensation is paid based on the insurance type (basic or full) after confirmation by the insurance company. Company Liability Limitations: • The Company is not liable for damages caused by force majeure (natural disasters, war, riots, strikes, new sanctions, changes in customs regulations, and other uncontrollable events). • The Company's liability for shipment damage is limited to the insurance amount or declared value, whichever is lower. • The Company is not liable for indirect damages (lost profits, business opportunities, production downtime costs). • The Customer must inspect the shipment upon delivery and notify the Company in writing of any issues within 48 hours. Customer Liability: • The Customer is responsible for the accuracy of provided information (goods type, value, weight, address, and documents). • Any penalties or additional costs resulting from inaccurate information are borne by the Customer.

The Company is unable to transport the following items. If discovered, the shipment will be stopped and reported to the relevant authorities: Strictly Prohibited Goods: • Narcotics, psychotropic substances, and their precursors. • Weapons, ammunition, explosives, and military equipment. • Radioactive and hazardous materials. • Currency and negotiable instruments (cash, traveler's checks, gold bullion or coins). • Smuggled and counterfeit goods (intellectual property infringement). • Goods contrary to the laws of the Islamic Republic of Iran or the People's Republic of China. • Any goods subject to international sanctions. Conditional Goods (requiring special permits): • Medicines and medical equipment (requires Ministry of Health permit). • Food and beverages (requires Food and Drug Administration permit). • Cosmetics and hygiene products (requires relevant permits). • Telecommunications and wireless equipment (requires Ministry of Communications permit). • Artworks and antiques (requires Cultural Heritage permit). For the complete list of prohibited goods, please visit the Prohibited Items page.

All shipments are subject to the customs laws and regulations of China (export) and Iran (import): • Providing accurate and complete information for customs declarations is mandatory. • The Customer is obligated to submit required documents (official invoice, packing list, certificate of origin, and other permits) in a timely manner. • Customs duties, value-added tax, and other government charges in Iran are the Customer's responsibility and are not included in the initial shipping cost, unless explicitly agreed otherwise. • The Company may, on behalf of the Customer, pay customs charges and subsequently collect them from the Customer. • In case of disputes with customs (such as valuation or tariff disagreements), the Company will make every effort to resolve the issue, but the final responsibility for customs decisions lies with the Customer. • Delays caused by customs processes (physical inspection, laboratory testing, inquiries) are beyond the Company's control. For more information, please visit the Customs Tariff page.

Delivery times provided are estimates and may be extended due to the following factors: • Shipping or flight delays (weather conditions, port congestion, schedule changes). • Lengthy customs procedures or special inspections. • Official holidays in China or Iran. • Emergency conditions (pandemics, natural disasters, civil unrest). • Delay in document submission by the Customer. The Company makes every effort to promptly notify Customers of delays and will provide alternative options in case of significant delays.

Neither party shall be held liable for failure to perform contractual obligations due to force majeure. Force majeure events include but are not limited to: • Natural disasters (earthquakes, floods, storms, widespread fires). • War, invasion, terrorist operations, riots, and civil unrest. • Pandemics and widespread diseases. • New economic sanctions that directly affect the shipping route or the parties. • Sudden changes in government laws or regulations that make performance impossible. • General strikes, port or airport closures. • Government actions (expropriation, trade restrictions, border closures). In case of force majeure, the parties are obligated to notify each other within 7 days. The contract is suspended, and if the situation continues for more than 60 days, either party has the right to terminate the contract.

All disputes arising from these Terms and Conditions or the services provided are subject to the following conditions: • Governing Law: The laws of the Islamic Republic of Iran govern this legal relationship. • Dispute Resolution Method: The parties are first committed to resolving disputes through negotiation and amicable settlement. • Arbitration: If no agreement is reached, the dispute is referred to arbitration. The mutually agreed arbitrator will be selected by the parties. • Judicial Authority: If arbitration fails, the competent courts in Tehran are designated as the judicial authority. • Language: The official language for legal documents and arbitration is Persian. Official translation of non-Persian documents is required. Customers outside Iran may propose alternative dispute resolution methods (such as international arbitration) with written agreement, subject to the Company's acceptance.

Given the international nature of freight services from China to Iran, the parties are committed to complying with all applicable laws and regulations including sanctions laws: • The Company and Customer declare that they are not subject to any international sanctions that would directly prohibit the provision of freight forwarding services. • In case new sanctions are imposed that affect the current contract, the parties will negotiate to find alternative solutions. • The Customer commits that the shipped goods are not subject to re-export regulations and the final destination of the goods is Iran. • The Company reserves the right to terminate the contract without liability if changes in sanctions conditions make continued services impossible or high-risk. Note: This clause does not imply endorsement or compliance with unilateral sanctions, but represents a practical requirement for continuing services within the framework of international law.

All content on the hamlchin.com website including text, images, logos, graphic design, and the "HamlChin" trade name belongs to the Company, and any unauthorized use is subject to legal prosecution. Customers are not permitted to use the Company's name and trademark without prior written permission.

The Company reserves the right to amend or update these Terms and Conditions at any time: • The updated version will be published on this page with the last revision date. • In case of significant changes, notification will be made through the website. • Continued use of services after changes are made constitutes acceptance of the new version. • Orders placed before changes are subject to the version in effect at the time of contract, unless changes are in the Customer's favor or required by law. It is recommended to review this page before each use of services.

For any questions, clarifications, or explanations regarding these Terms and Conditions, please contact us: • Email: info@hamlchin.com • WhatsApp: +86 188 25 057 036 • China Office: Shenzhen, Guangdong, China Our support team is available 24/7 to answer your questions.